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Information center

Customer service 555 30 524 info@picturehappy.ee

Privacy policy

Purpose


The purpose of this Privacy Policy is to describe how PH Print Ltd. ("Picture Happy", "us", "we", or "our") collects, uses and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including www.picturehappy.ee (collectively referred to herein as the "Site"). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us at privacy@picturehappy.eu. Your use of our Site is also governed by our Terms of Use.
PH Print Ltd. is a Latvian company with a principal place of business at Brivibas 155 k-3, Riga, LV-1012, Latvia. PH Print Ltd. is the data controller of all Personally Identifiable Information (as defined below) collected via the Site and of certain Personally Identifiable Information collected from third parties, as set out in this Privacy Policy.

What information this Privacy Policy covers?


This Privacy Policy covers information we collect from you through our Site. Some of our Site’s functionality can be used without revealing any Personally Identifiable Information, though for features or services related to the creation of personalized photo products, placement of orders containing said products and their successful fulfillment, Personally Identifiable Information is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, "Personally Identifiable Information" (i.e., information that can be used to identify you). Personally Identifiable Information can include information such as your name and email address, among other things. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Picture Happy. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.

What you agree to by using our Site?


Please understand that by submitting any Personally Identifiable Information to us, you consent and agree that we may collect, use and disclose such Personally Identifiable Information in accordance with this Privacy Policy and our Terms of Use, and as permitted or required by law. If you do not agree with these terms, please do not provide any Personally Identifiable Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personally Identifiable Information, we may not be able to provide you with the services that can be offered on our Site. Consent can be withdrawn at any time by navigating to your profile page and confirm your account deletion. Please note that we may also rely on legitimate interests or fulfilment of a contract to continue processing your data.

What type of information we collect?


We collect two main types of information
Information relating to your use of our Site (personally non-identifiable information). When users come to our Site, we may track, collect and aggregate information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were "clicked". Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Site. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity. We also use (or may use) cookies and web beacons when you visit our Site. For more information on our use of cookies and web beacons, please refer to our Cookie Policy.
Personally Identifiable Information provided directly by you. We collect Personally Identifiable Information that you provide to us when you register for an account, update or change information for your account, purchase products or services, sign-up for email updates, send us email messages, and/or use other services on our Site. We may use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you updates about services offered by Picture Happy or other Picture Happy marketing activities, and send you email messages about Site maintenance or updates.
Account Registration. If you register for an account on our Site, you are required to provide us with Personally Identifiable Information such as your name and email address.
Updates. Picture Happy may offer you the ability to receive updates on our marketing activities via email. In order to subscribe to these services, you are required to provide us with Personally Identifiable Information such as your email address.
Order placing. When placing order on our Site, you are required to provide us with Personally Identifiable Information such as (but not limited to) your name, your person ID (when applicable), legal name (when applicable), your phone number (when applicable) and delivery address (when applicable).
Communications with Picture Happy. We may receive Personally Identifiable Information when you send us an email message or otherwise contact us.
Third party credit/debit card processing. Picture Happy provides you with the ability to pay for our services using a credit/debit card through a third party payment processing service provider. Please note that our service provider – not Picture Happy – collects and processes your credit/debit card information.
Third party delivery services. Picture Happy provides you with the ability to select a third party delivery service to receive you personalized photo products at your convenience. In order to provide this service you are required to provide us with Personally Identifiable Information such as (but not limited to) your name, your address, your phone number (when applicable), legal name (when applicable). Picture Happy discloses this Personally Identifiable Information to said third party delivery service providers to accomplish delivery service.

How we use the information?


Information relating to your use of our Site. We use information relating to your use of the Site to build higher quality, more useful services by performing statistical analysis of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use this information to ensure the security of our services and the Site.
Personally Identifiable Information provided directly by you. Except as set forth in this Privacy Policy or as specifically agreed to by you, Picture Happy will not disclose any of your Personally Identifiable Information. In addition to the other uses set forth in this Privacy Policy, we may disclose and otherwise use Personally Identifiable Information as described below.
Providing the Site and our services. We use Personally Identifiable Information which you provide to us in order to allow you to access and use the Site and in order to provide any information, products or services that you request from us.
Updates. We use Personally Identifiable Information collected when you sign-up for our email newsletter to send you the messages in connection with the Site or marketing activities. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.
Communications with Picture Happy. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Policy. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so.
Disclosure to Picture Happy Operations and Maintenance Contractors. We use various service providers, vendors and contractors (collectively, "Contractors") to assist us in providing our products and services to you. Our Contractors may have limited access to your Personally Identifiable Information in the course of providing their products or services to us, so that we in turn can provide our products and services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us.
Government Authorities, Legal Rights and Actions. Picture Happy may share your Personally Identifiable Information with various government authorities in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personally Identifiable Information when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Picture Happy, the Site, our users, customers, or others; and in connection with our Terms of Use and other agreements.
Disclosure to Acquirers. Picture Happy may disclose and/or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of Picture Happy to which your Personally Identifiable Information relates.

Retention of Personally Identifiable Information


We keep your Personally Identifiable Information for no longer than necessary for the purposes for which the Personally Identifiable Information is processed. The length of time we retain Personally Identifiable Information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

Confidentiality and security of Personally Identifiable Information


We consider the confidentiality and security of your information to be of the utmost importance. We will use industry standard physical, technical and administrative security measures to keep your Personally Identifiable Information confidential and secure and will not share it with third parties, except as otherwise provided in this Privacy Policy, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment we cannot guarantee the security of Personally Identifiable Information, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mail communication is typically not encrypted and should not be considered secure.

Updating or deleting your Personally Identifiable Information


You have certain rights in relation to your Personally Identifiable Information. You can access your Personally Identifiable Information and confirm that it remains correct and up-to-date or choose whether or not you wish to receive material from us by logging into the Site and visiting your user account page.
If you would like further information in relation to your rights or would like to exercise any of them, you may also contact us via privacy@picturehappy.eu. You have the right to request that we:
  • provide access to any Personally Identifiable Information we hold about you;
  • prevent the processing of your Personally Identifiable Information for direct-marketing purposes;
  • update any Personally Identifiable Information which is out of date or incorrect;
  • delete any Personally Identifiable Information which we are holding about you;
  • restrict the way that we process your Personally Identifiable Information;
  • provide your Personally Identifiable Information to a third party provider of services;
  • provide you with a copy of any Personally Identifiable Information which we hold about you.

We try to answer every email promptly where possible, and provide our response within the time period stated by applicable law. Keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your Personally Identifiable Information. Please also note that certain Personally Identifiable Information may be exempt from such requests in certain circumstances, which may include if we need to keep processing your Personally Identifiable Information to comply with a legal obligation.
When you email us with a request, we may ask that you provide us with information necessary to confirm your identity.

Questions, suggestions and complaints


If you have any privacy-related questions, suggestions, unresolved problems, or complaints you may contact us via privacy@picturehappy.eu.
Our Data Protection Officer may assist with all queries regarding our processing of Personally Identifiable Information at privacy@picturehappy.eu.

Changing our Privacy Policy


Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our Site. We will notify you of any material change to this Privacy Policy by posting a notice on our Site’s homepage for a reasonable period of time following such update. Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.

No information from children under 13


Picture Happy strongly believes in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personally Identifiable Information on our Site from persons under 13 years of age, and no part of our Site is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access this Site at any time or in any manner. We will take appropriate steps to delete any Personally Identifiable Information of persons less than 13 years of age that has been collected on our Site without verified parental consent upon learning of the existence of such Personally Identifiable Information.